A Congolese consulting, coaching and technical assistance firm
Rooted in Kinshasa, COACH Sarl works with decision-makers and their teams to make change workable in the realities of the DRC.
COACH Sarl at a glance
Local knowledge informs our understanding of each mandate and the conditions for delivery.
Founded in 2017, COACH Sarl is a Congolese consulting firm specialised in change support and the strengthening of institutional and human capacities, working through coaching, counseling, consulting and technical assistance.
Our assignments focus on governance, management systems, procedures and performance oversight — the levers that determine whether a reform holds once the consultants have gone.
- Founded
- 2017
- Legal status
- Limited liability company (Sarl) incorporated under Congolese law
- Head office
- Avenue de la Démocratie (formerly Huileries), Centre de Rééducation pour Handicapés – Apartment 09, Gombe-Kinshasa, DRC
- Trade register (RCCM)
- CD/KNG/RCCM/17-B-00594
- National ID
- 01-83-N20125 M
A word from the founder
Jean Serge Bikoro shares the conviction behind COACH Sarl: strengthening institutions' capacity to lead change.
Transcript of the introduction
The founder's remarks, available to read in French and English.
- 00:00
Faced with new stakes and challenges that keep emerging and taking shape, states, companies, organisations and households are compelled to revise their strategic and operational plans,
- 00:16
to revisit their career plans and to rethink their actions, so as to face the risks of failure and extinction that may arise.
- 00:26
The Centre for organisation, guidance and support to change — COACH for short — sets out to be that technical early-warning and decision-support facility, placed in the middle of the village to guide you, or to guide your journey towards change,
- 00:40
and to support you step by step towards smarter, less risky solutions in this constantly changing world.
- 00:50
COACH is a firm incorporated under Congolese law, specialised in designing, driving and spreading a vision of change for institutions, public and private companies, non-governmental organisations and civil society.
- 01:06
COACH's work and assignments address decision-makers, leaders and managers as much as individuals, units or teams sharing collective responsibility for the results sought by their organisation, institution, project or programme.
- 01:28
To secure the successful achievement of the expected level and quality of change, COACH listens to its clients in order to initiate and accompany them in developing solutions, models, systems and innovative services that are better suited, competitive and compliant with international norms and standards.
- 01:52
While remaining flexible to client demand, COACH's intervention is structured as a threefold approach, embodied in the formula known as 3C4C.
- 02:06
It is therefore an intervention approach based on consulting, counseling and coaching, all deemed necessary to drive, guide and support the processes leading to the expected or desired change.
- 02:22
At COACH, it means making better use of yesterday's experience and, on the basis of tomorrow's projections, better anticipating and managing today.
Face à de nouveaux enjeux et défis qui se développent et qui ont tendance à prendre corps, les États, les entreprises, les organisations, les ménages sont obligés de modifier leur plan stratégique et opérationnel,
de réviser leur plan de carrière, de réviser leurs interventions, de manière à faire face aux risques d'échec et d'extinction qui peuvent survenir.
Le Centre d'organisation, d'orientation et d'accompagnement au changement — COACH en sigle — se veut être ce dispositif technique d'alerte et d'aide à la décision, placé au milieu du village pour vous orienter, ou orienter votre marche vers le changement,
et vous accompagner pas à pas vers des solutions plus intelligentes et moins risquées dans ce monde en perpétuelle mutation.
COACH est une firme de droit congolais spécialisée dans la conception, l'impulsion et la diffusion de la vision du changement au profit des institutions, des entreprises publiques ou privées, des organisations non gouvernementales et de la société civile.
L'action ainsi que les interventions de COACH s'adressent aussi bien aux décideurs, aux leaders, aux managers qu'aux personnes individuellement, aux unités ou équipes partageant une responsabilité collective dans la quête des résultats visés par leur organisation, institution, projet ou programme.
En vue de garantir l'atteinte, avec succès, du niveau et de la qualité du changement attendu ou visé, COACH se met à l'écoute de sa clientèle pour l'initier et l'accompagner dans le processus de développement des solutions, des modèles, des systèmes et des services innovants, plus adaptés, compétitifs et répondant aux normes et standards internationaux.
Bien qu'en restant flexible à la demande de sa clientèle, l'intervention de COACH se structure en une triple démarche, consacrée par la formule dite 3C4C.
Il s'agit donc d'une approche d'intervention basée sur le consulting, le counseling et le coaching, jugés nécessaires pour impulser, orienter et accompagner les processus conduisant au changement attendu ou souhaité.
Chez COACH, c'est mieux se servir des expériences d'hier et, sur base des projections de demain, en vue de mieux anticiper et gérer l'aujourd'hui.
A perspective connecting the firm's origins with its work today.
See our leadershipOur purpose
The purpose of our support is to enable teams to act independently.
Helping institutions and organisations address institutional, organisational, functional and operational constraints, make better use of their potential and build the capacities required to lead change.
What we set out to achieve
Performance matters when the institution's capabilities grow alongside it.
Contributing to the strengthening of institutional and human capacities in order to promote resilient, high-performing institutions, organisations and companies, supported by effective administrations and proactive human resources.
Support calibrated to your context, measured by what remains in place after we leave: systems, procedures, tools and skills your teams use without us.
Four complementary fields of intervention
A difficulty at one level may originate at another; we connect these dimensions.
- 01
Institutional development
Governance frameworks, reforms, systems, rules, structures and steering mechanisms.
- 02
Organisational development
Organisation, processes, functions, responsibilities, culture, coordination and performance.
- 03
Functional capacities
Skills, methods, tools and abilities required to carry out functions effectively.
- 04
Operational capacities
The ability to plan, implement, monitor, evaluate, learn and improve results.
Capacity building
A new skill makes a difference only when the working environment allows it to be used.
We work on the conditions that make learning usable: rules, work organisation, tools and responsibilities. Training forms part of this wider effort.
What we work to strengthen- Institution
- Organisation
- Functions
- Operations
- People
Scoping identifies where to act and how to connect these levels.
Our approach to institutional development
Interventions that connect organisational arrangements with the needs of the teams.
- Institutional and organisational diagnosis
- Governance, procedures and management systems
- Skills and leadership development
- Implementation and change support
A results-oriented engagement process
Each stage prepares the next, working alongside the client's teams.
- 01
Understand
We start from the client's real context, constraints and priorities.
- 02
Inform decisions
We put decision-makers in a position to choose with full knowledge of the facts.
- 03
Design
We develop solutions with the client, fitted to their mandate and resources.
- 04
Strengthen
We build the internal capacities the client needs to operate independently.
- 05
Support
We support implementation until the new practices hold.
- 06
Consolidate
We check the results achieved and adjust what needs adjusting.
Guiding principle
The client participates in choices and implementation. The detailed approach is shared during the assignment to prepare the teams to take over the system.
What characterises our engagements
Our value lies as much in how we work as in the solutions we propose.
- An integrated approach
- Coaching, Counseling, Consulting and Changing: we connect leadership, decision support, technical expertise and change support.
- Capacity building beyond training
- We work on systems, structures, processes, tools, functions, skills and steering mechanisms.
- A focus on ownership and sustainability
- Our assignments aim to install internal capacities so the client can keep improving after we leave.
- Expertise suited to complex environments
- We factor in the context, institutional ecosystem, operational constraints, available resources and performance requirements.
What guides our work
Standards reflected in our decisions and working relationships.
- Integrity
- We report what the assessment establishes, including when the finding is unwelcome to the client.
- Excellence
- Documented methods, verifiable data, deliverables reviewed and argued before submission.
- Accountability
- We report on the results achieved, not merely on the activities carried out.
- Fairness
- Every stakeholder is heard, including the operational levels that are rarely consulted.
- Proactivity
- We flag bottlenecks as soon as they appear, together with the options for dealing with them.
Move your next strategic step forward
Share your priorities with the firm's leadership; we reply within 24 to 48 business hours.